CEO

Eddie Mcknight

Eddie is the Chief Executive Officer of NSHI, LungHealth and SleepHealth Solutions. Eddie has previously established other healthcare companies, notably Magister Consulting, following the sale of which he was named in Who’s who of Britain’s business elite.

Eddie’s business interests include health service design, the provision of UK wide specialist nursing teams and the supply of medical software solutions. Eddie has a particular interest in how healthcare technology products, such as LungHealth decision support software, can be used to deliver guideline level care, reduce healthcare inequality and optimise health outcomes in a resource stretched NHS. These technology solutions in the short to medium term are expected to be utilised on a global basis. The guided consultation products represented British Innovation at the Global Health Expo in Dubai in 2022.

Eddie’s medical interests are focused primarily on respiratory and cardiovascular applications with his teams having supported the management of these patient groups in circa. 6,500 practices and over 30 Trusts in the UK, with resulting publication of various workstreams in peer-reviewed journals.

Current service provision models are focused on both face to face and remote video consultation, with end-to-end service delivery linked directly to GP clinical systems and secondary care.

In his spare time, Eddie enjoys falconry and is a keen sports fan. He particularly enjoys cycling and has completed the Lands End to John O’Groats challenge, raising funds for charity.

Director of Nursing

Michelle O’Driscoll

Prior to joining NSHI in 2017, Michelle qualified as a nurse in 2001 and spent many happy years working as both a cardiology and respiratory nurse within hospitals and a nurse practitioner in general practice.

This experience has made her passionate about both delivering and improving patient care.

Michelle is animal mad and spends much of her free time walking the Norfolk coastline with her beautiful rescue dog Bella. If she’s not out walking, you’ll probably catch her at a VW camper show somewhere in the UK.

HR & Operations Director

Michael Lickfold

Michael is the HR & Operations Director for NSHI Ltd, a Chartered Member of the Institute of Personnel and Development (MCIPD) and has a BSc (Hons) in Psychology. He has extensive experience in operational and human resource leadership across a range of sectors and markets in the UK, EU and US.

A trusted voice, strategic thinker, and true business partner with leadership experience in staff engagement, culture change, reward, performance development, employee relations, equity, diversity and inclusion and wellbeing.

In his spare time Michael enjoys spending time with his family and friends, exploring new places, fishing, and catching up on the latest Ian Rankin Rebus novel.

Interim Account Director

Tabby Cowley

Tabby began her career in the NHS before transitioning into sales roles within medical devices and the pharmaceutical industry.

She steadily advanced her pharmaceutical career, starting as a junior team member and progressing to a global role supporting 32 countries.

Having previously worked at NSHI, Tabby was thrilled to rejoin the team. She remains dedicated to supporting projects that positively impact patients’ lives and contribute to shaping the future of the NHS.

After a full day supporting clients and helping the NHS deliver quality patient outcomes, Tabby enjoys unwinding by taking her dogs for a walk or spending time in the garden, letting her mind wander for a while.

Medical Director

John Haughney

John Haughney has been the Medical Director at NSHI for over 10 years.

In addition, he is a Clinical Director in Research & Innovation at NHS Greater Glasgow & Clyde and a sessional general practitioner. He is an honorary senior lecturer at the University of Glasgow and an honorary senior research fellow at the University of Aberdeen.

In the past he has been the chairman of GPIAG / PCRS and president of IPCRG. During some time with NHS Quality Improvement Scotland (now Healthcare Improvement Scotland) John  led the diagnosis section of the BTS / SIGN asthma guideline, helped set up and served on SMC and developed and implemented standards for asthma and COPD care.

Away from work, John plays a lot of golf, provides a taxis service for friends and family and struggles with a long term but mostly unsuccessful diet.

Senior Account Manager

Sam Adams

Prior to joining NSHI in 2017, Sam has spent over 20 years working in the pharmaceutical industry as well as selling automation solutions to hospital trusts and retail pharmacies.

Sam’s experiences and knowledge of these health sectors helps him to understand customer’s needs when delivering a number of services across a variety of therapies; including respiratory, spirometry testing, headache and immunisations.

Free time is largely spent outdoors, exploring new places, catching up with family and friends and the odd visit to the local pub……but not always in that order!

Senior Account Manager

Andy Gross

Andy has over 25 years of experience in the pharmaceutical and medical device industries, having held diverse roles across Sales, Marketing, Leadership, and Training throughout the UK, Europe, and the United States.

With strong commercial expertise complemented by a broad clinical understanding, Andy’s greatest strength is his ability to identify strategic opportunities and process improvements that enhance patient experience and drive better clinical outcomes.

He joined NSHI, drawn by the clear alignment between his personal values and those of the business. A strong believer in the importance of people and culture, Andy was particularly inspired by NSHI’s commitment to innovation and its growing presence in UK healthcare.

Outside of work, Andy is passionate about coaching and managing a grassroots youth football team. He also enjoys baking and experimenting in the kitchen, but most of all, cherishes time spent with his family.

Account Manager

Sian Bowe

Sian is a highly experienced Registered Nurse with over 40 years in the profession. For more than 25 of those years, she has held diverse clinical and management roles within Contracted Services Organisations (CSOs), including positions as a Nurse Advisor, National Trainer, Nurse Manager, and Project Manager. Her work has spanned multiple therapy areas, with a particular focus on respiratory care, diabetes management, and the flexible deployment of nursing teams.

Sian joined NSHI as an Account Manager over two years ago and was thrilled to become part of an organisation renowned for its commitment to respiratory excellence. She also values the opportunity to contribute to projects across a range of other therapeutic areas, maintaining the variety and challenge that she thrives on.

Outside of work, Sian leads a busy and active home life. She enjoys looking after her grandson, going on long walks with her beloved Cockerpoo, and spending quality time socialising with family and friends.

Account Manager

Richard Bazneh

Richard joined NSHI in 2007 where he managed the successful Medical Publishing side of the business. During this period he helped create a number of educational publications that were used by healthcare professionals worldwide.

He then moved into an account management role within the organisation helping to deliver expert disease guideline nursing services to key stakeholders and the NHS.

Since 2010, Richard has managed the British Heart Valve Society and helped the charity deliver educational meetings throughout the UK. He is also the secretariat for the British Society of Cardiovascular Magnetic Resonance and performs a similar role for this charity.

In his spare time, Richard enjoys going to the gym and listening to his ‘electronic’ music.

Account Manager

James Harrison

James has over 16 years’ experience working for one of Europe’s leading healthcare supply chain solutions providers, including eight years as a Senior Account Manager.

He was a key member of the management team responsible for delivering the National Flu Vaccine program for four consecutive years.

Additionally, he played a pivotal role in supplying the Nightingale hospitals and supporting the vaccine rollout during the pandemic.

In recent years, he has held senior management positions within the manufacturing and education supply sectors but always had a passion for healthcare.

Outside of work, James dedicates his time to his three amazing children. When he finds a moment for himself, he enjoys cooking, cycling, socialising with friends and watching the football.

Account Manager

Jamie Booth

Jamie joined NSHI as an Account Manager in December 2024, having previously worked in various roles within healthcare industry for the past 11 years, including pharmacy homecare where he designed and implemented Pharma and NHS funded nursing services.

In addition to implementing services, Jamie has been involved in multiple software projects, including CRM, ERP and scheduling systems.

Outside of work, Jamie is a season ticket holder for Derby County and attends the games with his daughter. He also regularly visits the theatre and local comedy clubs to watch his favourite comedians.

Account Executive

Kimberley Bowles

Kimberley joined NSHI as a Respiratory Nurse Advisor in 2020 bringing with her experience of both primary and secondary care in the NHS. She quickly progressed to become a Nurse Manager in 2022, demonstrating all of NSHI’s values. With a passion for the amazing work our nurses do, Kim wanted to focus even more on growing our nursing services, including supporting new disease areas, and offering support to even more patients across the UK.

This has culminated in Kim joining the Commercial Team in 2025 as an Account Executive.

When Kim isn’t at work, she can be found walking her dogs on the beach, travelling and spending time with friends and family.

Marketing Lead

Liz Rawlings

Graphic Designer

Ian Restall

Executive Nurse Manager

Susan Stewart

Sue has been a registered nurse for over 40 years and has gained a wide range of experience from hospital wards, midwifery and clinical research; both as a nurse and manager. Sue progressed to an independent prescriber in General Practice and has extensive knowledge of primary care including chronic diseases, women’s health and triage.

The flexibility and knowledge gained from previous roles has given Sue the tools to understand business needs as well as her team’s. Over the past 15+ years, Sue has consistently delivered successful services in diabetes, respiratory, spirometry, immunisations and headache for NSHI.

Free time is a mixture of time spent with family and friends either walking, gardening, shopping, theatre, holidays, weekends away and when diary permits ladies at lunch!

Senior Nurse Manager

Rebecca Mutlow

Rebecca qualified as a nurse in 2001 and has worked in both primary care and Cambridge University Hospitals where she specialised in respiratory medicine.

Throughout her nursing career, she has worked in variety of therapy areas at a senior level, working well under pressure, mentoring junior staff and accruing a foundation of medical knowledge.

In 2017 Rebecca joined NSHI as a Nurse Advisor and has since developed her career to become a Nurse Manager who leads a team of specialised Nurses Advisors and works closely with a number of ICB’s to deliver gold standard respiratory care.

Outside of work Beck’s has a black belt in martial arts, is a keen motorcyclist and an amateur triathlete.

Nurse Manager

Nicola Edgar

Nicola has been with NSHI for 15 years, working across several therapy areas including diabetes, cardiovascular and respiratory. Nicola brings a wealth of experience to the management team having developed her nurse advisor skills through NSHI progression pathway, securing her position of Nurse Manger in 2022.

Prior to working with NSHI, Nicola worked in coronary care and latterly as a practice nurse with special interest in diabetes and initiation of insulin.

Away from work, Nicola enjoys travel, walking the hills and glens and spending time with family and friends.

Nurse Manager

Kelly Lee

Nurse Manager

Kimberley Clydesdale

Kimberley’s career began at 17 with dreams of performing on stage, she earned a fully funded dance scholarship in London. However, life took a different path when she cared for a terminally ill family member, sparking an unexpected passion for nursing.

Transferring her course credits, she was accepted into university to study adult nursing, graduating with honours in 2011. Her clinical journey began in Acute Respiratory Care, later expanding into Acute Cardiac Care and A&E. Following the birth of her children, Kimberley transitioned into Primary Care, where she trained as a Diabetes Specialist and Lead Nurse. She continued to work in A&E and went on to become the Clinical Manager at The Ferns Sexual Assault Referral Centre, a role in which she collaborated closely with the NHS and Police to deliver holistic and forensic care for victims of rape and sexual assault.

In January 2025, Kim joined NSHI as Nurse Manager, drawn by the opportunity to combine her clinical expertise with leadership to improve outcomes for people living with long-term conditions such as asthma, COPD, and diabetes.

Outside of work, Kimberley devotes her time to her two sons, both passionate about sports, science, and mathematics. In a striking contrast to her ballet roots, she now plays Blindside Flanker for her local women’s rugby team. She is also an alumni mentor for her former high school, where she encourages young people to consider nursing as a career, and volunteers with a local charity supporting survivors of rape and sexual assault whenever she can.

Nurse Manager

Rachael Everett

Rachael began her nursing career training at the St Thomas’ Hospital. She initially specialised in Orthopaedic nursing before spending 12 years in the fast-paced environment of A&E, where she developed a strong foundation in acute care.

Following her time in emergency care, Rachael transitioned into district and practice nursing, where she developed a keen interest in long-term condition management particularly in respiratory care. During this period, she also completed a diploma in diabetes to help broadening her clinical expertise in chronic disease management.

In 2025, Rachael joined NSHI as a Nurse Manager, drawn by the opportunity to lead on delivering high-quality, guideline-driven care for patients with respiratory conditions. She is passionate about improving and standardising care pathways to ensure consistent, evidence-based support for those living with conditions such as asthma, COPD and diabetes.

Nurse Manager

Christina Bowler

Christina qualified as a Nurse in 1996 and has built a varied career spanning A&E, ITU, Medical Assessment Units, and Primary Care. She has also served as a Forensic Nurse Practitioner for Kent Police, bringing a compassionate and skilled approach to challenging clinical environments.

Her passion for respiratory care began during her time as a Practice Nurse, a role that ignited a deep interest in supporting patients with chronic respiratory conditions. Over the years, Christina has held leadership roles and has been involved in the successful setup of new services, demonstrating a strong commitment to innovation and quality improvement in healthcare.

In November 2023, Christina joined NSHI as a Respiratory Nurse Advisor after relocating from Kent to the Midlands. She was drawn to NSHI for its focus on respiratory care and the opportunity to make a broader and more impactful difference to patient outcomes and quality of life.

In 2025, she stepped into the role of Nurse Manager, driven by a desire to lead by example and support her team in delivering high-quality, patient-centred care for those living with chronic conditions.

Outside of work, Christina is a proud football mum, a role that keeps her weekends busy. She also enjoys being outdoors, running, cycling, and hiking, and is happiest when the sun is shining.

National Training Manager

Sonia Greenwood

Prior to joining NSHI in 2023 Sonia had worked in the NHS for 38 years. Sonia has worked in both primary and secondary care as a lead asthma nurse as well spending 4 years in respiratory research where she became a co-author on several publications.

Sonia has achieved her independent prescribing and teaching qualifications. Sonia believes that the best way to ensure patients get the best care possible is to educate the next generation of health care professionals so that they can work to their best ability. Sonia’s wide clinical and managerial experience will ensure NSHI nurse advisors deliver optimum outcomes and excellent customer satisfaction.

In her spare time Sonia enjoys, walking in The Peaks, running and spending time with her family and friends.

Clinical Services Development Manager

Louise Dowie

Client Reporting

Samantha Beswick

Prior to joining NSHI in December 2006, Sam worked in a renal dialysis service, initially as a purchaser before becoming the scheduler for the busy technical services team.

Sam’s role within NSHI has developed from one of the scheduling team to becoming solely responsible for all client and internal reporting. Sam has a keen eye for detail and accurately manages thousands of lines of data on an ongoing basis. Her reports ensure both clients and internal stakeholders are informed and kept up to date with activity and outcomes.

Outside of work, Sam enjoys baking and attending a weekly quiz with a team that have been together for over 20 years and have notched up a few wins along the way.

Client Reporting Assistant

Meg Cotterill

Client Communication Centre Manager

Melissa Fletcher

Melissa joined NSHI in January 2019 as part of the newly formed Patient Support Service. Melissa’s extensive leadership knowledge from the customer care sector enabled her progress to team leader and then team manager within a short space of time. She has led the team to improve patient outcomes by providing direction and support, resulting in optimum patient care for patients with either respiratory conditions or obstructive sleep apnoea. Melissa’s mission is to ensure the team have the patient at the heart of everything they do.

In her spare time, Mel enjoys travel, horse riding, keeping fit and spending time with family and friends.

Client Communication Centre Assistant Manager

Simone Loxley

Client Communication Co‑Ordinator

Rachel Harrison

Human Resources Manager

Ann-Marie Curtis

Prior to joining NSHI’s HR Department in 2012, Ann-Marie worked in an HR capacity for the previous 20+ years in a wide variety of settings including retail, IT and charities. Ann-Marie is passionate about people and ensuring they are well looked after during their time with NSHI.

Free time is spent supporting the local Swaffham FC, especially the after-match celebrations, or commiserations…and a lovely walk around the golf course spoilt by having to hit a tiny little ball around.

Having a close family along several coast lines is perfect as an added bonus, I get to see those more than others living in the suburbs…I wonder why!

Human Resources Advisor

Jo Howell

Joining NSHI in March 2023, Jo brings a wealth of administrative experience from across a variety of business sectors.

Jo’s role as HR Advisor will focus primarily on recruiting new talent to the business, alongside supporting the effective and efficient operation of the Human Resourcing function.

Jo’s spare time is spent with friends or family, or renovating her narrowboat and enjoying the beautiful British waterways whenever she gets the chance!

Finance Manager

Jan Henry

Jan joined NSHI in 2011, initially to assist with HR, Finance, Fleet and other administrative duties as and when required.

NSHI has and continues to grow year on year resulting in increasing workloads for all departments. As a direct result of this growth, in 2012 the company recruited HR and Fleet administrators which enabled Jan to concentrate all her efforts on NSHI Finance. Jan was promoted to Finance Manager in March 2016 and has since been joined by another member of staff.

Outside of work, Jan enjoys reading and gardening but her passion is her family and the time spent with them.

Finance Assistant Manager

Lauren Taylor

Lauren started her NSHI career in the scheduling department in 2016. In 2018, the opportunity arose to join the HR and Finance team where Lauren has built considerable knowledge and experience in these areas, leading to her appointment as Assistant Finance Manager in 2020.

In her spare time, Lauren enjoys long walks with her dog, tap dancing and going out for food and drinks with friends.

Finance Administrator

Jenny Spain

Jenny joined the growing Finance team in October 2023.

I have 3 sons who all play in different football teams, so I spend most of my evenings ferrying them around to training sessions! Plus, the weekends travelling around Norfolk, and sometimes further, for their games.

When not working I enjoy walking with my dog as well as enjoying going to concerts and watching films to relax.